In NY, answering services for medical practitioners are many, but choosing the right one for a particular practice requires some research.
Here are some things you must consider first.
Technology
One of the key reasons you are hiring a professional answering service is to boost the efficiency of your business. The firm must have the capability to handle all of your calls in the most appropriate manner.
Zero in on a firm that has control over its software to offer you flexibility in your operations.
HIPAA compliance
Many firms claim that they are HIPAA compliant, when in reality they are not. To make sure your answering service if fully HIPAA compliant, look for the following:
• The Customer Service Representatives (CSR) have successfully completed training to meet all regulations.
• CSRs attend regular training and workshops to update themselves on new regulations enforced from time to time.
• The service regularly backs up data and has a reliable disaster recovery system to manage system failures.
• The service has in place additional measures like locked cabinets and drawers, protected email portals, adequate restriction for visitors in secure areas, and proper system for disposing medical information.
Price
The price must be reasonable but not too low. An offer of low fee regardless of volume may appear appealing; but the odds are the firm will compromise on the quality of service. You must make sure the service offers what it claims in their ads and then assess the pricing.
The plan must be crafted to suit your business, and ideally the service must offer a decent flat rate, and not bill extra based on additional minutes incurred.
Keep in mind that the firm must be able to offer a 24 hour response to patients based on your protocol.
Doctors being a choosy lot want the best.
In NY, answering services for medical profession must perform at their best to get a slice of the market.
The Doctors Answer is a team of highly trained individuals providing services to the healthcare profession, 24/7 - 365 days a year.
Here are some things you must consider first.
TechnologyOne of the key reasons you are hiring a professional answering service is to boost the efficiency of your business. The firm must have the capability to handle all of your calls in the most appropriate manner.
Zero in on a firm that has control over its software to offer you flexibility in your operations.
HIPAA compliance
Many firms claim that they are HIPAA compliant, when in reality they are not. To make sure your answering service if fully HIPAA compliant, look for the following:
• The Customer Service Representatives (CSR) have successfully completed training to meet all regulations.
• CSRs attend regular training and workshops to update themselves on new regulations enforced from time to time.
• The service regularly backs up data and has a reliable disaster recovery system to manage system failures.
• The service has in place additional measures like locked cabinets and drawers, protected email portals, adequate restriction for visitors in secure areas, and proper system for disposing medical information.
Price
The price must be reasonable but not too low. An offer of low fee regardless of volume may appear appealing; but the odds are the firm will compromise on the quality of service. You must make sure the service offers what it claims in their ads and then assess the pricing.
The plan must be crafted to suit your business, and ideally the service must offer a decent flat rate, and not bill extra based on additional minutes incurred.
Keep in mind that the firm must be able to offer a 24 hour response to patients based on your protocol.
Doctors being a choosy lot want the best.
In NY, answering services for medical profession must perform at their best to get a slice of the market.
The Doctors Answer is a team of highly trained individuals providing services to the healthcare profession, 24/7 - 365 days a year.
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