Doctor Answering Service - The Right Answer to fill the Communication Gap

Medical practitioners follow a very hectic schedule. They shuttle between their clinic and hospitals for consultation and surgery. Medical emergencies make it difficult for them to follow a time regimen. This makes them inaccessible most of the time.  Mobile phones are there but cannot be attended if the doctor is in the middle of a surgery or at odd hours. Whereas emergencies have no time schedules. The patient needs to talk to the doctor on priority, in case of an emergency. Generally patients seek appointments during weekends or after office hours. Doctor Answering Service bridges this great divide.

How it works 

Basically answering service for doctors is outsourcing with the benefit of reducing costs. This is the virtual office assistant available 24/7. By outsourcing, it helps the doctor to concentrate on his professional work. The other routine tasks are taken care of by the Doctor Answering Service. This may be scheduling appointments or providing information on insurance. In case of emergencies the trained executives will pass on the message to on-call doctors or directly to the medical specialist.

By integrating the appointment software they can even schedule or modify appointments. Appointment reminder services can also be provided ensuring efficient time management. Messages can be sent to multiple email addresses, mobile text messages. The software is HIPAA compliant and the service center can answer calls in the name of the medical practitioner. This gives a personal touch to professionalism.

It is affordable! 

Doctor Answering Services are affordable and can be tailor made to each doctor’s specific requirements. Most importantly it improves patient satisfaction which boosts the business. The software ensures no calls are missed and all call data is securely stored with 128 bit encryption. It functions as both inbound call services and outbound call services.

The Doctors Answer is well established with trained staff in basic medical services. They render reliable answering services to the medical profession and patients alike.

In NY, Answering Services for Medical Profession Compete Hard To Garner Market Share

In NY, answering services for medical practitioners are many, but choosing the right one for a particular practice requires some research.

Here are some things you must consider first.

Technology

One of the key reasons you are hiring a professional answering service is to boost the efficiency of your business. The firm must have the capability to handle all of your calls in the most appropriate manner.

Zero in on a firm that has control over its software to offer you flexibility in your operations.

HIPAA compliance

Many firms claim that they are HIPAA compliant, when in reality they are not. To make sure your answering service if fully HIPAA compliant, look for the following:

• The Customer Service Representatives (CSR) have successfully completed training to meet all regulations.
• CSRs attend regular training and workshops to update themselves on new regulations enforced from time to time.
• The service regularly backs up data and has a reliable disaster recovery system to manage system failures.
• The service has in place additional measures like locked cabinets and drawers, protected email portals, adequate restriction for visitors in secure areas, and proper system for disposing medical information.

Price

The price must be reasonable but not too low. An offer of low fee regardless of volume may appear appealing; but the odds are the firm will compromise on the quality of service. You must make sure the service offers what it claims in their ads and then assess the pricing.

The plan must be crafted to suit your business, and ideally the service must offer a decent flat rate, and not bill extra based on additional minutes incurred.

Keep in mind that the firm must be able to offer a 24 hour response to patients based on your protocol.

Doctors being a choosy lot want the best.

In NY, answering services for medical profession must perform at their best to get a slice of the market.

The Doctors Answer is a team of highly trained individuals providing services to the healthcare profession, 24/7 - 365 days a year.